Troubleshooting (common errors)
Transaction Type | Description | Resolution |
Configuration Screen | · MYOB Test Connection fails with message: ERROR [HZ080] [MYOB ODBC] - Cannot launch MYOB | MYOB suggests disabling UAC. |
| App won't Load | · Innovent Integration App won't load. .Net Error, Root Element is Missing. Unhandled Exceptions etc etc | You have a corrupt Config file. You will need to transfer the Config file from another user in your business who's integration is working successfully or if you are the only user, rename the config file to OLD and re-create the connection and settings (like a brand new Setup) Noting the Innovent team does not store your credentials |
Unposted Invoice | · ConnectWise Company Account Number cannot be blank. | Enter an ID for the Company on the ConnectWise Manage Company screen. |
· Account Number cannot be blank. · Cost Account cannot be blank. · Inventory Account cannot be blank. | Specify a GL Account for the invoice line item. Refer to the ConnectWise Manage GL Accounts Setup section of this document for more details. | |
· Acc No. does not exist in MYOB. · Cost Acc No. does not exist in MYOB. · Inventory Acc No. does not exist in MYOB. | The specified GL Account does not exist in MYOB. Either create an MYOB Account with the specified GL Account details, or specify a valid GL Account for the invoice line item. Refer to the ConnectWise Manage GL Accounts Setup section of this document for more details on how to specify GL Accounts. | |
· Item Number is not entered. | Specify a GL Account for the invoice line item. Refer to the ConnectWise Manage GL Accounts Setup section of this document for more details. | |
· Item Number does not exist in MYOB. | The specified Item Number in GL Account does not exist in MYOB. Either create an Item with the specified Item Number in GL Account details, or specify a valid Item Number for the invoice line item. Refer to the ConnectWise Manage GL Accounts Setup section of this document for more details on how to specify GL Accounts. | |
· Job Number does not exist in MYOB. | The specified Job Number in GL Account does not exist in MYOB. Either create a job with the specified Job Number in GL Account details, or specify a valid Job Number for the invoice line item. Refer to the Job Number Format configuration option in Section 5.3 of this document for more details on how to specify GL Accounts. |