Known Issues and their Solutions
ERROR: ERRTD001: Invoice Number '....' exceeds the maximum character limit of 8 for an MYOB Invoice Number SOLUTION:
Sat, 22 Dec, 2018 at 12:12 PM
ERROR: ERRTD003: Item Number is not entered. SOLUTION: Log into ConnectWise and enter Item Number. Check out this guide http://support.innoventso...
Sat, 31 Aug, 2019 at 3:10 PM
ERROR: ERRTD004: Item Number must not contain more than 30 characters. SOLUTION: Please fix this in the Products module in Connectwise.
Mon, 31 Dec, 2018 at 10:40 AM
ERROR: ERR005: Item Number '.....' does not exist in MYOB. SOLUTION: Log into Myob and enter correct Item number
Mon, 31 Dec, 2018 at 10:48 AM
ERROR: ERRTD011: Description is not entered SOLUTION: Description is empty or invalid, please log back into Connectwise and enter a description.
Mon, 31 Dec, 2018 at 10:39 AM
ERROR: ERRTD009: Income Acc No. is not entered. SOLUTION: Please check your GL account mappings in ConnectWise. Also look at http://support.innoven...
Thu, 31 Jan, 2019 at 1:19 PM
ERROR: ERRTD010: Invoice Date is not valid. SOLUTION: Invalid invoice date entered, please log back into ConnectWise and enter correct date.
Mon, 31 Dec, 2018 at 10:24 AM
ERROR: ERRCUST001: Company Name is not entered SOLUTION: Connect back into ConnectWise and enter correct company details.
Mon, 31 Dec, 2018 at 10:22 AM
ERROR: ERRCUST002: Company Acc No. is not entered. SOLUTION: Enter a valid Account for this company in the Company Finance module in CW which should mat...
Mon, 31 Dec, 2018 at 10:21 AM
ERROR: ERRCUST003: Customer '....' already exist in MYOB as Supplier. SOLUTION: Customer data already exists as a Supplier in MYOB.
Mon, 31 Dec, 2018 at 10:20 AM